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Danaher Corporation Field Service Engineer in Ames, Iowa

At Radiometer, our mission is to help caregivers make diagnostic decisions that save lives. To provide caregivers the insight and confidence that help them arrive at the right diagnostic decisions – decisions that in the end help save lives.

On a yearly basis millions of lives are touched by the information our solutions provide and that’s a fact, we take very seriously; the more critical the setting, the greater the requirements are and that’s why we’ve made it our vision to improve global healthcare with reliable, fast and easy patient diagnoses.

Our people

At Radiometer, we acknowledge that the information our products provide is often the difference between life and death; an acknowledgement that drives and unites us as a company. From biotech and software specialists to financial controllers and engineers, all 3200 colleagues are committed and dedicated to help realize life’s potential.

If you aspire to be part of a purpose, performance and values driven organization whose mission and vision guide every action, we are eager to hear from you.

Radiometer offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives.

Radiometer is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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Field Service Engineer

The Field Service Engineer (FSE) installs, repairs, maintains, calibrates and cleans instruments. The FSE troubleshoots and diagnoses product problems, creates and maintains positive internal and external relationships with a mentality of continuous improvement

The FSE is an external representative of Radiometer and must convey a sense of expertise in Radiometer products, services and capabilities and serve as a key educator to our customer business accounts.

Key responsibilities

  • Install, repair, calibrate, clean and test instruments.

  • Follows logical troubleshooting procedures and diagnoses problems in a timely matter.

  • Build and maintain positive customer relationships

  • Conduct professional behavior with team and customers.

  • Follows expense guidelines and Danaher compliance policies

  • Develops positive partnerships with Sales personnel to aid in anticipating potential customer issues and uncover additional selling opportunities in accounts.

  • Reviews solutions with customers; discusses needs and ensures a safe operation situation.

  • Maintains field parts inventory, testing devices and tools. Maintain clean and safe working environment at the customer site and in the company vehicle.

  • Compliance with all regulatory and company required documentation and service work orders.

  • Performs on-call duties to cover weekends and overnights

  • Ability to cover other regions in vital situations

  • Markets and sells service to Radiometer customers

  • Attend and participate in Sales Presentations within own region

Position Requirements

  • One year FSE or related experience – prefer medical field

  • AS – Technical Associates Degree or Electronic Technology Diploma and/or Military experience

  • Proficient with analyzer network/connectivity setup and support directly to Laboratory Information System/Health Care Information systems.

  • Preferred experience with Radiometer Aqure installation and troubleshooting

  • Primary language English

  • CompTIA A+ certification preferred

  • Basic Networking or IT system upgrades / troubleshooting experience

  • Up to 50% travel overnight

  • Hold a valid driver license with a good driving record over last three years required

  • Participation in the Company’s automobile program is a requirement of this position. You will receive a company car to conduct company business in accordance with the program provided that you meet the eligibility requirements of the program.

  • Effective in making appropriate service decisions within given time frames

  • On Call required at certain times

  • Ability to lift or maneuver 40 lbs.

Personal Trait Profile

  • Must be self-motivating with a positive outlook and focused on quality work.

  • Demonstrates personal sense of urgency, attention to detail, and an aspiration for continuous professional development

  • Exhibits a need to succeed by setting personal goals to outperform company metrics

  • Must communicate timely and accurately with upper management and internal departments such as Field Service, Sales, Finance, Bids and Contracts, HR and IT.

Why is This Position an Attractive Opportunity?

This position provides the opportunity to develop personal and professional skills by supporting leading-edge diagnostic equipment to best-in-class medical entities. We look forward to considering you for the team!

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. Employee benefits include reasonable accommodation, health, dental, vision, 401K, vacation and Employee Assistance Program to name a few.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.com to request accommodation.

If you’ve ever wondered what’s within you, there’s no better time to find out.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.com to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.

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