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Technical Support Engineer 5

Council Bluffs, Iowa, United States

1 additional location

Tulsa, Oklahoma, United States

Information Technology

Mar 09, 2023Post Date

22202709Requisition #

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CTG is seeking to fill aTechnical Support Engineer 5openingfor our client.

Location: Council Bluff, Iowa or Tulsa, Oklahoma

Duration: 12 months, likely to extend

Top Must Haves:

• Strong fiber background: installation and OTDR testing- 3+ years

• Least wave testing/ BERT testing

• Understanding network documentation and testing techniques

• Familiar with ISP and OSP network infrastructure

• Good communication skills

Metro Area Installation and Support Engineer

Job Summary

Support the installation and maintenance of new racks/cabinets, Optical and Router equipment and/or retrofit existing equipment. Installations to conform to Company Standards following MOP’s and within defined Process and Procedures. Installation background with DC Power, AC Power, Rectifiers, Grounding, Structured Cabling.

Candidates will also be responsible for testing the end-to-end of connectivity of optical fiber paths using multiple testing apparatus (OTDR, CD/PMD, Optical Insertion Loss measurements and fiber end-face validation) and performing basic site survey

Key Duties & Responsibilities

• Backgrounds with detailed Engineering, Infrastructure diagrams and MOPS.

• Experience with installation of Rectifiers, Fuse Panels, Patch Panels (high-density fiber patch panels) experience with the installation of racks, cabinets on raised floors, slap floors. Experience with unistrut installation.

• Experience with installation of DC power cable(s) and landing on Mini-BDFB’s and all related safety procedures. Understanding of grounding requirements for equipment, racks and facilities grounding.

• Experience with the installation, terminating and testing of data centre interlink cabling (i.e. copper and fibre optic cable).

• Experience with fault finding network cabling, ability to trace and test connections and resolve issues utilizing optical light source and power meter.

• Experience with industry standard fiber cleaning procedures, bend radius and fiber running procedures, fiber management procedures.

• Experience with installation of multi-vendor DWDM equipment. Installation experience with Infinera, ALU and Juniper equipment plus.

• Troubleshooting and repair of hardware faults and the installation of spares or components as required (i.e. cards, PICS, PEM’s, fan modules, SFP’s etc.).

• Performing routine maintenance on server and network equipment

• Accepting and taking ownership of fault escalations from internal teams

• Experience performing network migrations.

• Proficient using a laptop and windows applications such as MS Word, Excel, etc.

• Performing fiber characterization tests using OTDR, CD/PMD, power meter/laser source and fiber end face testing using industry standard test equipment

• Fiber end face cleaning using multiple methods

• Providing field analysis on Vendors fiber network from test data

• Preparing testing packages including:

• Redlining of project documentation including fiber path and demarcation points

• Provide test reports as dictated by vendor requirements

• Performing site surveys to validate vendor infrastructure deliverables including any issues (not limited to):

• Fiber type

• Points of failure

• Diversity requirements

Required Experience

Communication:

• High level analytical skills

• Effectively present to team meetings both written and orally

• Identify issues and enact resolutions effectively

• Assist in fiber issue resolution

• Multi-task effectively and maintain project deadlines

• Interface with vendors and develop issue remediation protocols

General Experience:

• Minimum 3 years experience within a Telecom Network Infrastructure environment

• Able to use any generic office software.

• Familiarity with EXFO Toolbox used in the analysis of fibre test data or similar software applications

• Experience with understanding vendor contractual deliverables

• Additional languages a definite asset

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group is required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided.For additional information, please contactTana Stilloeat 888-284-6551 ext. 2104 or tana.stilloe@ctg.com. Kindly forward to any other interested parties—thank you!

CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.

CTG is a leading provider of digital transformation solutions and services that accelerate clients project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. Its a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

• Job Function: Helpdesk & Technical Support

• Education Level: None

• Work Remote: No

• Travel: Yes, 10 % of the Time