Alliant Energy Manager Customer Operations in Creston, Iowa
Performs the planning, coordination and management of gas and electric operations activities in an assigned geographic area including resources and material involved with new customer projects and system improvement projects, routine maintenance and emergency work. Identifies system reliability gaps and corrects. May manage meter reading and meter operations activities. Manages customer and community relationships. May manage agricultural, small business and residential, service, sales, and conservation activities.
Assist in delivering profit and loss results in an assigned geographic area.
May manage the service and repair work in an assigned geographic area.
Demonstrates leadership in the area of safety. This requires observing and enforcing safety rules and operating practices, encouraging safe work behaviors and promptly correcting conditions and unsafe work behaviors which may lead to accidents. With the assistance of the safety department, investigates accidents and safety incidents. Responsible for communicating safety investigation information to management. Responsible for administering and monitoring safety programs and performing safety assessments.
Responsible for the safe operation of assigned utility systems. Acts as the ultimate decision-maker during life-threatening emergency situations involving facilities, people and property.
Ensure that adequate resources, material, fleet, and employees, are available to construct and do work involved in system improvement projects, maintenance and emergency work. This may include standard services, subdivisions, large three-phase commercial and industrial park electric installations, electric distribution improvements, electric conversions, electric transmission system improvements, gas distribution system improvements, gas conversions, steam operations, and expansion into new territory.
Responsible for 24 hours a day, 7 days a week, gas and electric emergency response in an assigned geographic area. This includes assessing risks and costs, determining labor resources, assisting in managing callout procedures and monitoring performance measures for employees involved with emergency response.
Responsible for employee safety, public safety, public property and communication plan both within the company and to the communities served.
Manage and or assist with the planning, coordinating, engineering, material procurement, project management, construction management and closing process of the company’s electric construction activities. This includes managing the design and installation of all types of electric distribution lines, transmission lines and high voltage customer driven work. Oversees all aspects of major maintenance on distribution and transmission lines. Cost effectively manages all phases of standard electric construction projects.
May manage and or assist with the planning, coordinating, engineering, material procurement, project management, construction management and closing process of the company gas construction activities. This includes managing the design and installation of all types of gas distribution systems and customer owned gas system work. Oversees all aspects of gas inspection and maintenance of the distribution system. Responsible for regulatory compliance and the timely execution of work consistent with the company’s O&M plan. Provides oversight in the use of GIMMS. Supports the cost effective management of all phases of standard construction, operations, and maintenance.
Responsible for monitoring the performance of all work to ensure the most effective utilization of resources. Coordinates with supply chain departments to plan, forecast and schedule work that assists in managing logistics for material requirements.
Develops relationships and exchanges information with the communities served. Assists in developing community account plan and plays a key role with community relations as described in the plan. Represents the company on key leadership boards and committees.
Responsible for assigned media contacts. Responsible for being a contact to emergency government personnel.
Interacts with customers and ensures all customer interactions with others are handled promptly and efficiently including resolving customer concerns and complaints.
Understands, interprets, and manages contracts with contract service providers. Maintains excellent relationship with contractors and effectively utilizes contractor crews.
Possesses working knowledge of company labor agreements to ensure proper negotiation and implementation of work rules. Within this area is the need to be able to maintain a solid working relationship with union leadership.
Responsible for managing local environmental issues. Acts as primary contact and interfaces with environmental staff on environmental issues directly related to the supervisor’s assigned geographic area. Ensures that no Notice of Violation’s are issued against the company in the assigned geographical area assigned.
Understands and enforces rules set by regulatory bodies (i.e., DOT, OSHA, DNR).
Demonstrates cross functional knowledge and skill of all company processes and is capable of providing leadership role on both a short team and long term basis.
Performs all management duties including, but not limited to, budgeting, hiring, performance reviews, coordinating and scheduling work, salary recommendations, discipline, ensure employees report to work fit for duty, leadership, grievance resolution, coaching & counseling, models Alliant Energy’s Core Values at all times.
Performs all other duties as assigned.
Requisition ID:5226BRPosition Type:Regular Recruiting Location(s):Creston, IA Schedule Type:Full-Time Posting Details:
Bring YOUR energy to Alliant Energy!
At Alliant Energy, our purpose is to serve customers and build strong communities. We are passionate about powering beyond the market challenges of today, while powering what’s next in energy. If you’d like to work at a place where you matter and where you can use your talents and passions to advance your career, join the Alliant Energy team!
What sets us apart?
Competitive pay and an excellent benefits package.
A dedication to career growth and development.
A culture that elevates our core values of live safety, do the right thing, care for others, make things better, act for tomorrow, and think beyond – be bold.
The chance to create a positive impact on our local communities.
About the Position:
Alliant Energy is currently seeking a proven leader for our Operating Center in Creston, IA. This role will lead a strong team of operations field employees. As the leader of this service territory, you will maintain a close connection to the communities you support.
You will be the key contact for leadership within the community while maintaining relationships with municipal, wholesale, and retail customers as well as building connections with community and emergency service personnel. As the leader in this role you will regularly engage with union leadership and knowledge of the bargaining unit contract will be beneficial.
In this role you will manage construction, materials, tools and equipment associated with new customer work, system operations, maintenance and reliability, construction necessary to support system growth, value added products and services and emergency response.
Why live in Creston?
Creston is located in the beautiful rolling hillsides of southwest Iowa. As the regional hub for business, education, medicine, shopping and recreation, Creston caters to residents and visitors wanting small-town service with big-town products. There are over 2,100 acres of water including five lakes, three being Three Mile Lake, Twelve Mile Lake and Green Valley Lake, and over 6,090 acres of publicly owned parks, woodlands, prairies and wetlands all conveniently located within a 25 mile radius of Creston. Come and discover the opportunities that await you here!
Learn more about Creston here: https://www.crestoniowachamber.com/ Job Category:Field Operations Job Qualifications:
Bachelor's degree in business, engineering or a related area is preferred.
5 years of experience in large electric construction, gas and electric operations, project management, or related work
3 years supervisory experience or equivalent. (Equivalent supervisory experiences may include project management, providing work direction, leadership experience through temporary assignments, roles in the community or external organizations, or other demonstrated leadership experience.)
Must possess a valid driver’s license.
Primary residence must be within a reasonable distance of designated headquarters and within 40 minutes of an operating center in the zone(s) for which employee is responsible.
Demonstrated effective interpersonal, verbal, and written communication skills.
Promotes and supports diversity initiatives and equal employment opportunity.
Ability to work effectively in a diverse work environment.
Knowledge, Skills & Abilities:
Demonstrated effective leadership and supervisory skills preferred.
Must be team-oriented, self-motivated and possess a positive attitude and an ability to impact those that they lead in a positive manner.
Working knowledge of electric, gas or steam operating practices, construction standards, work methods, equipment, maintenance practices, regulatory compliance and materials preferred.
Demonstrated experience working with labor union management preferred.
Knowledge of safety rules and applicable electric codes and DOT regulations preferred.
Demonstrated ability to read and understand utility maps, plan and profiles, and drawings preferred.
Demonstrated financial skills such as budgeting and basic accounting preferred.
Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management) preferred.
*Note: This job is covered by the Department of Transportation regulations on drug and alcohol testing
(CFR 49, Parts 40 and 199), and is subject to drug testing according to said regulations.
Our Values: How We Work
Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold
Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law. We are committed to the full inclusion of all qualified individuals. As part of this dedication, Alliant Energy works to ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to preform key job functions, and/or to receive other benefits and privileges of employment, please contact the HR Service Center at (608) 458-8458.
All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check.
Disclaimer: The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Posting Title:Manager Customer Operations