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Mediacom Broadband Specialist IV, Maintenance in Des Moines, Iowa

Broadband Specialist IV, Maintenance

Location Des Moines, IA - (CC) Capital

Working Hours Sunday _ Thursday or Tuesday - Saturday 8am-5pm

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Performs field technical work. Primarily responsible for maintain the HFC plant from node to tap through routine maintenance and repair of CATV distribution system and HSD system and for turn-on of new distribution system. Maintenance and troubleshoot the trunk system due to equipment and/or power failure.


• Conducts system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge, including monthly, semi-annual and annual tests; RF knowledge/troubleshooting; sweep & balance HFC plant.

• Sets trunk levels, sets-up and changes out trunk amplifiers, calculates signal level losses in cable and equipment for trunk lines and distribution lines.

• Installs electronics and makes power connections; maintain power supplies.

• Properly uses, stores and maintains all test equipment used in system.

• Assumes full responsibility for troubleshooting and repair of the coaxial and fiber distribution system. Prepares estimates for projects, providing bill of materials.

• Works with connectors, fasteners and wire and uses hand tools; splices coax & fiber.

• May perform all duties of Broadband Specialist I-V, Technical Operations descriptions.

• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lifts and carries loads up to 75lbs (including line ladder); Works within limited confines, such as crawl spaces.

• Performs other duties such as clean-up and salvage of wrecked out materials; provides general assistance to other employees as directed.

• On-call duty may be required; Other functions that may be assigned.


  • High school diploma or GED required; Associates degree preferred.

  • Valid driver’s license; satisfactory driving record required.

  • Required - Minimum of 6 months’ time spent as Broadband Specialist III or 5+ years’ equivalent cable technician experience.

  • Required- NCTI Service Technician

  • Required- NCTI System Technician

  • Preferred- DOCSIS 3.1: Customer Premise

  • 18 months tenure as a Mediacom BBS III or equivalent experience.

  • Knowledge of all Broadband Specialist I-III responsibilities, basic commercial installs, business phone and service calls along with Home Controller.

  • Knowledge of HFC plant, installs and service calls.

  • Knowledge of Commercial Fiber PRI and Managed Voice installation and trouble shooting.

  • Advanced level of mechanical skills for splicing

  • Ability to interact and communicate with customers and co-workers.

  • Ability to work in high or tight spaces.

  • Ability to work in all weather conditions and at various heights.

  • Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required.

  • Ability to trouble shoot customer premise equipment and cable issues


• Strenuous – Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.

Keywords:System Technician, Maintenance, Broadband Specialist V, Installer, Technical Operations, Technician, Cable, Construction, Maintenance, Telecom, Internet, Install, Home Security, Xtream, Fiber, Copper, Splice

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