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Lumen Lead Technical Project Manager - Work from Home Midwest / East Coast in Des Moines, Iowa

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role


A superb opportunity to join a growing and challenging project team that delivers LUMEN integrated solutions following standard processes while engaging with all teams in LUMEN. This position will be a key contributor within the Global Project Team.

Job Purpose:

The principle objective of the role is to manage the successful deployment of LUMEN solutions or products for customers to agreed timescales, budgeted costs and the required quality levels. The Lead Technical Project Manager provides the point of contact for the customer throughout the lifecycle of the project and ensures the successful handover to Operations on final acceptance.

Work with the Sales and Account Managers, SE Technical Specialists (where applicable) to ensure that project deliverables are clearly defined, and agreed with the customer at the initiation phase of the project. Work with the Client Service Partner and relevant heads to ensure any deployed projects are incorporated within existing or new customer support agreements/contracts. Provide and manage the conduit for all communication written and oral with the customer in relation to the Project.

The Main Responsibilities

  • Manage effectively multiple projects of varying complexity to ensure that the projects are delivered on time, within budget and to the customers’ satisfaction.

  • Provide the point of contact for the customer throughout the project.

  • Ensure the customers expectations are set and effectively managed.

  • Assume overall responsibility for a project’s delivery and activate Client billing.

  • Use and follow the Lumen Prince2-based project coordination and project management processes.

  • Document projects through the use of the Project Initiation Document, Project Plan, Risk Log and Issue Log.

  • Control project costs, delivery schedules and implementation quality by:

  • Ensuring an effective, detailed handover from Sales to the Project team.

  • Ensuring detailed and accurate agreement between LUMEN and the customer on the scope of the project.

  • Ensuring that due diligence activities such as site surveys are completed at appropriate stages during the project.

  • Identifying, analysing, monitoring and mitigating project risks.

  • Managing change and preventing scope creep.

  • Record and transfer lessons from projects through the Lessons Learned Report.

  • Communicating effectively with all project stakeholders through meetings, conference calls, issue and risk logs, highlight reports and Hosting Integration tracker.

  • Liaising with Purchasing and Asset Management to ensure that equipment, software and licenses are ordered and delivered on time, to the correct location.

  • Monitoring the quality of technical work through reviews with relevant technical teams.

  • Ensuring that where 3rd party contractors are required they are managed so that they conduct their on-site business in line with LUMEN quality standards (including the criteria for on-site conduct).

  • Ensuring that, where necessary, 3rd parties (such as cabling contractors) are informed of the work, and delivery method thereof, to be conducted on site.

  • Closing the project immediately upon completion: submitting Project Completion documents to the customer, and passing appropriate project information to LUMEN Communications Support and Contracts teams.

  • Inform management and colleagues of progress on projects by providing periodic progress reports on the performance of the project against the agreed deliverables. Escalate issues as appropriate to the Program Manager.

  • Demonstrate commercial awareness by selling additional services and/or equipment.

  • Working with the customer to define and agree a project schedule encompassing all project activities, milestones and key dependencies.

  • Regularly tracking and providing customer facing reports on the progress against the agreed baseline plan.

  • Identification and effective management and communication of any required deviations from the agreed project schedule.

  • Principle ownership to the customer in relation to all issues that arise during the course of the project.

  • Work with all areas within LUMEN to ensure the timely resolution of any identified issues to the customer’s satisfaction.

  • Ensure that all necessary post-live operational support requirements are in place to facilitate customer support.

  • Working with the various Heads of Department to ensure that the assigned resources have the appropriate skills/ experience to undertake the project and are managed effectively.

  • Ensure that the assigned resources understand LUMEN’ obligations under the contract and the agreed deliverables

  • Provide regular management of any assigned engineering resource.

What We Look For in a Candidate


  • 5+ years project management experience on complex IT projects

  • Proven Project Management skills in a technical environment, with sound commercial understanding

  • Experienced in delivering projects to clients ensuring customer satisfaction.

  • Expert knowledge of MS Office and MS Project.

  • Experienced and qualified in the application of Project Management methodologies preferably Prince2

  • Basic understanding of some (at least one) of LUMEN product lines and an aptitude to take on board detailed information relating to these.

  • Strong Leadership and Management skills

  • Background within ITIL

  • Background within PRINCE2

  • Familiar with enterprise architecture disciplines and methodology

  • Background of facilitating solutions with customers/suppliers.

  • Background of whole product life cycle from conception through to implementation and support


  • External customer management experience, preferably on an international basis

  • Background preferably in Transition, Deployment and Project Management

What to Expect Next

Requisition #: 254253

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.