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Black & Veatch Manager, Customer Utility in Des Moines, Iowa

Manager, Customer Utility

Date: Mar 9, 2023



Company: Black & Veatch Family of Companies

Together, we own our company, our future, and our shared success.

As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

Company : Black & Veatch Mgmt Consulting

Req Id : 96318

Opportunity Type : Staff

Relocation eligible : No

Full time/Part time : Full-Time

Project Only Hire : No

Visa Sponsorship Available: Yes

Why Black and Veatch

At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.

The Opportunity

Deliver on Utility Transformation projects primarily focused on Customer Experience, Customer Service and Billing, Advanced Metering Infrastructure, and Operational Technologies. The successful candidate will be well versed in utility Customer Program trends, Customer Engagement and Channel Management, Customer Business Processes, Customer Requirements, Customer trends, Oracle, and other Customer technologies as well as understanding decarbonization and how it impacts the customer space. With proven experience leading customer teams through all phases of the project – analyses, design, build, test, run. Managers are client-facing and expected to lead teams working across project teams and utility organizations. Travel as needed to various client sites.

The Team

Black & Veatch is seeking an exceptional professional to join our Global Advisory organization. The world is changing at an unprecedented rate and that change increases the demand for innovation and efficiency to deliver solutions and services across the world’s infrastructure. Join Black & Veatch Global Advisory and use your talent and expertise to impact the world. In many of our roles, you will work with a team of consultants, providing industry-leading management consulting services to support technology, operational, financial, and regulatory challenges that require integrated, end-to-end global capabilities.

Key Responsibilities

  • Responsible for delivering value-driven customer capabilities leading a team, using defined project management methodology including managing expectations within defined scope of the engagement.

  • Developing deliverables including overall approaches, designs, business processes, strategies, that include Customer Engagement Plan, Cutover Plans, Test plans, Change Management Plan, and delivering as part of a project.

  • Lead and support business development activities including delivering sales presentations promoting the company’s Customer Capabilities and the value of such capabilities

  • Develop and manage client relationships

  • Further extend company’s applicable knowledge base and capabilities by updating best practices to redefine tools and techniques

  • Outline specific performance measures, targets, and goals to articulate the business case for realized efficiencies or added value

  • Define competitive advantage and achievable value to the client through use of the strategic change components and metrics

Knowledge Capability:

  • Understanding of the trends in the customer space

  • Proven delivery capability using defined project management capabilities and teams

  • Manage, identify, and access risks and issues to properly prioritize and propose solutions; escalate complex issues when necessary

  • Anticipate and resolve issues

  • Develop, present, and defend conclusions, recommendations, and implementation plans

  • Recommend appropriate resources based on the phases of an assignment

  • Delegates work to assigned team members

Management Responsibilities

Individual Contributor

Preferred Qualifications

  • Master’s Degree

  • 5 years of experience focused on Utility Customer Experience, Customer Service and Billing, AMI, and Operational Technologies capabilities

  • Certified in Oracle CC&B

  • Experience conducting readiness assessments, evaluate results and present findings

  • Expertise developing a set of actionable and targeted project plans

  • Proven ability to be an active and visible coach to junior resources

  • Experience in other Utility Areas – Infrastructure, Distribution, Work and Asset Management

Minimum Qualifications

Bachelor's Degree or relevant work experience. 7+ years experience in a business/consulting environment. All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.


Certifications related to area of expertise, where applicable preferred.

Work Environment/Physical Demands

Virtual position based in the United States with the ability to travel up to 50%

Salary Plan

CST: Consulting

Job Grade


Black & Veatch endeavors to makeaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at +1-913-359-1622 or via our. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.

We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

For our EEO Policy Statement, please click. If you’d like more information on your EEO rights under the law, please clickand.

Notice to External Search Firms : Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.

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