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UnityPoint Health Unified Communications Engineer in Des Moines, Iowa

This position’s primary role is to function as a key technical resource on the Unified Communications projects, support day-to-day end-user and system operations, and to implement complex Unified Communications technologies. Unified Communication solutions include, but are not limited to; VoIP, Video Conferencing, Contact Center, Instant Messaging, Unified Messaging, and Clinical Communication and Workflow systems.

Technical Resource

  • Performs configuration; deployment; testing; maintenance; monitoring and trouble-shooting of telecommunication and/or clinical communication solution components to provide a secure; high performance environment.

  • Provides quality assurance and testing of communications mediums and infrastructure components.

  • Serves as technical resource on a functional basis; for the resolution of complex telecom and clinical communication problems. Requires broad knowledge of video conference solutions; telecom systems; dial plans; switching architecture; clinical communication systems; structured cabling.

Advanced Projects

  • Works on advanced projects related to the design and development of VoIP, Video Conferencing, Contact Center, Instant Messaging, Unified Messaging, and Clinical Communication and Workflow systems. Plans projects; establishes timelines and completes cost analysis; including vendor comparisons.

  • Implements designs of all voice, video, messaging, communication, and call flows for the contact centers. Keeps an organized and accurate record of all circuit Ids; dial plans and toll-free numbers and associated numbering schemes.

  • Implements and supports converged technologies including; but not limited to IP Telephony; VoIP, Video Conferencing, Contact Center, Instant Messaging, Unified Messaging, and Clinical Communication and Workflow systems

  • Work with and escalate issues to maintenance vendors as appropriate.

Education:

  • Bachelor's degree or relevant experience

Experience:

  • Experience supporting large enterprise telephony solutions.

  • Experience supporting clinical communication systems

  • Experience supporting enterprise video conferencing solutions

  • Experience with the following communication platforms is preferred; CUCM, UCCX/UCCE, Unity, Vocera Communications.

  • SIP and VOIP knowledge and experience a plus.

Skills:

  • In-depth knowledge of telecommunications networks.

  • Knowledge of voice network management systems for the collection of data and fault isolation and restoration.

  • Knowledge of voice test equipment preferred.

  • Excellent consultative and communication skills.

  • Demonstrated analytical ability and judgment.

  • Ability to work effectively with clients and other technical staff.

Requisition ID: 2019-59305

Street: 6100 Thornton Ave

Name: 9010 Administration

Name: Enterprise Communications

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Exempt

Scheduled Hours/Shift: Monday - Friday, Days

External Company Name: UnityPoint Health

External Company URL: http://www.unitypoint.org

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