WindStream Communications Engineer II (Remote) in Hiawatha, Iowa
Engineer II (Remote) - ( 21006665 )
Engineer II (Remote)
The Windstream Engineering Optimization Group, (EOG), Groom Project Specialist, (I/II/III/Sr) is responsible for all facets of optimization project circuit installations, grooms and disconnects in support of all Windstream Engineering organizations optimization projects. This requires coordinating all aspects of the grooming action, from single to multiple circuits, from equipment decommissions to site decommissions. The EOG Groom Project Specialist will be the single point of contact throughout the entire grooming action as it relates to circuit(s) groom activity involved in an overall project and requires working with Windstream Field Operations, NOC, and repair center Technicians, as well as Circuit Design Engineers and others, both inside and outside the company.
Working in conjunction with other Windstream Engineering departments to ensure all circuits and associated equipment necessary to facilitate project completion is identified and in place.
Proficiently coordinate the grooming actions assigned.
Manage escalation activities efficiently and effectively; assists others as needed.
Routinely participates in special project meetings related to team support and improving processes.
Coordinate with various groups (Inside and Outside of our organization).
Keep all appropriate personnel apprised of job status, shifts in priorities, existing or perceived problems and/or deviations from schedule.
Identify, suggest and implement preventative/corrective actions to improve quality of the overall groom process.
Demonstrating uncompromised integrity by acting and communicating openly, honestly and fairly in everything done, following the Windstream Core Values & Beliefs as a guide.
Additional responsibilities may be defined as required; special projects.
Required Skills / Abilities & Competencies
Excellent interpersonal and communication skills.
Flexibility to work varied shifts to provide support to your team on an as needed basis, based upon customers business needs
Must be flexible to work over-time and weekends
Proven ability to multi-task utilizing time management and work prioritization skills
Highly organized and strict attention to details.
Strong individual worker with ability to also work as part of a team.
Ability to learn new processes quickly.
Able to handle high stress in a professional manner.
Great positive attitude. Be outgoing, engaging, proactive and courteous.
Must be flexible in work hours
Project Coordination skills preferred.
Clear and effective written and verbal communications skills preferred.
Excellent problem-solving abilities.
Desired advanced skills
Good working knowledge and testing experience with all facets of digital circuit platforms including but not limited to TDM, IP, Ethernet, etc
TDM, (DS0 – DS3),
Digital Cross connect Systems, (DCS), (1x0, 3x1, 3x0)
Voice switch platforms circuit installations and maintenance, (DMS, 5E, Meta, Sonus, etc)
Interfaces / configuration in Juniper/Cisco edge routers
L2/L3 VPN configuration
Copper-over-Ethernet customer configuration
Working knowledge and experience in Design Layout Records (DLR) and Circuit Layout Reports (CLR).
Good working knowledge / abilities in MSS, ASAP and other circuit and equipment inventory systems.
Working knowledge of Network protocols such as ATM, Ethernet, and SIP.
Working knowledge of Voice protocols such as CAS, ISDN, SS7 and VoIP
Working knowledge of Voice features such as Call forwarding, Voice mail and Hunting.
Working knowledge of networking WAN/LAN topology
Familiarity with DWDM, passive and active systems
Working knowledge of Ciena, Cisco, Infinera, Accedian Metronode /Metronid, Juniper equipment preferred.
- Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 4 years directly related to the job; or 7 years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.
Primary Location : US-South Carolina-Greenville
Other Locations : US-Iowa-Hiawatha, US-Kentucky-Lexington, US-North Carolina-Charlotte, United States
Work Locations :
Greenville SC 301 N Main St
301 N Main St Ste 5000
Job Category : Engineering
EEO Statement: : Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.
Req ID: 21006665
Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.
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